Why Drone Video PackagesAre Top Searches in Real Estate
This post explains why drone video packages are top searches in real estate and its impact on businesses and SEO in 2025.
This post explains why drone video packages are top searches in real estate and its impact on businesses and SEO in 2025.
The digital real estate landscape is undergoing a seismic shift. A quiet revolution is unfolding in search engines, on listing platforms, and in the minds of modern buyers, and it’s happening from a bird’s-eye view. The term “drone video packages” has exploded from a niche service into a top-searched real estate marketing phrase, signaling a fundamental change in how properties are presented, perceived, and purchased. This isn't a fleeting trend; it's the new baseline for competitive marketing. The static, ground-level photo gallery is no longer sufficient to capture the imagination—or the clicks—of a market conditioned by immersive technology and visual storytelling.
But what is fueling this specific surge? Why are real estate agents, developers, and luxury sellers actively seeking out comprehensive "packages" over simple aerial shots? The answer lies at the intersection of evolving consumer psychology, fierce market competition, and the tangible return on investment that cinematic property overviews deliver. This deep dive explores the core drivers behind the search volume, examining how drone videography has become the most powerful tool for conveying not just the specifications of a home, but the entire lifestyle and context it represents. From showcasing a property's relationship with its environment to providing unparalleled transparency, drone video packages are closing the gap between online browsing and an in-person, emotional connection.
Human perception is inherently spatial. We are hardwired to understand our environment by seeing it in its entirety, by mapping our place within a larger context. Traditional photography, while valuable, offers a fragmented, disconnected perspective. You see a living room, then a kitchen, then a backyard, but you must mentally assemble these pieces into a coherent whole. This cognitive load creates a subtle but significant barrier to emotional engagement. Drone videography shatters this barrier by granting the "God's-Eye View"—a holistic, continuous perspective that instantly builds trust and comprehension.
This aerial perspective taps into a deep-seated psychological need for orientation and control. When a potential buyer can see the entire property lot, the roof's condition, the proximity to neighbors, the flow from the backyard to a nearby park, and the home’s relationship to the sunrise or sunset, they are given a sense of mastery over the space. This transparency is disarming. It answers dozens of subconscious questions before they are even asked: Is the yard fully fenced? How close is the house to the road? What does the roofing look like? This flood of positive, reassuring information builds immediate trust in the listing and, by extension, the agent. There are no hidden angles, no clever crops to hide a power line or an adjacent commercial building. The full story is told from the first swooping shot.
For luxury and unique properties, this effect is magnified. A sprawling estate on 10 acres cannot be adequately communicated with ground-level photos. Its value is in its expanse, its privacy, and its curated landscape. A drone video can sweep across the rolling hills, glide past a private pond, and soar over the tennis court, seamlessly connecting these features into a single, powerful narrative of an exclusive lifestyle. It conveys grandeur in a way that is impossible from the ground. Similarly, for a downtown penthouse, a drone can pull back from the balcony to reveal a breathtaking, uninterrupted 360-degree cityscape, cementing the value proposition not just as a home, but as a front-row seat to the urban experience. This ability to sell a lifestyle, not just square footage, is a primary driver behind the demand for professional AI-powered real estate reels that often incorporate this very footage.
"The camera on the ground is a visitor. The camera in the sky is the owner. It immediately establishes a sense of possession and mastery over the property that is incredibly persuasive to a buyer's subconscious." – An analysis of consumer behavior in digital real estate.
Furthermore, the motion and flow of a well-produced drone video create an emotional rhythm. A slow, majestic ascent evokes feelings of freedom and possibility. A smooth, lateral glide across a waterfront property induces a sense of calm and serenity. These are not just visual facts; they are emotional cues. They allow the viewer to feel what it would be like to live there, transforming a transactional process into an aspirational journey. This psychological priming is why properties with professional video, especially aerial footage, not only sell faster but often closer to or above asking price, as documented by the National Association of Realtors. The investment in a comprehensive video package is fundamentally an investment in mitigating buyer uncertainty and accelerating emotional buy-in.
In the hyper-competitive digital arena of real estate, visibility is currency. The majority of home buyers start their search online, and simply having a listing is not enough. To capture attention, you must dominate the digital landscape, and drone video packages are one of the most potent weapons for achieving this. The search term itself, "drone video packages," reveals a strategic intent. Agents and sellers aren't just looking for a drone pilot; they are seeking a complete solution—a marketing asset that will give them a significant edge across platforms like Zillow, Realtor.com, YouTube, and social media.
From a pure Search Engine Optimization (SEO) standpoint, video content is king. Google's algorithms prioritize pages that offer engaging, multimedia experiences and keep users on the page longer. A property listing with an embedded, high-quality drone video significantly increases "dwell time"—the metric Google uses to measure how long a visitor stays on your page before returning to the search results. A longer dwell time signals to Google that your content is relevant and valuable, boosting your ranking for key terms like "homes for sale in [City]" or "luxury properties [State]." This creates a powerful virtuous cycle: better video leads to higher ranking, which leads to more views, which leads to more serious inquiries. The video asset itself can also be optimized for video-specific search on Google and YouTube, capturing a entirely separate stream of traffic from people searching for "neighborhood tours" or "dream home videos."
The impact on social media engagement is even more dramatic. In a feed saturated with static images, a moving, soaring video is an immediate attention magnet. Platforms like Instagram, Facebook, and TikTok are engineered to promote video content, especially content that retains viewers. The first three seconds of a drone shot—pulling back from a beautiful garden to reveal a stunning modern home—are virtually guaranteed to make a user stop scrolling. This high engagement rate translates into more shares, more comments, and more direct messages, amplifying the reach of the listing far beyond the agent's immediate network. It’s the difference between talking to your audience and having your audience talk about you.
On dedicated real estate platforms, the effect is just as pronounced. Zillow 3D Home™ tours and other similar features often allow for the integration of video. Listings that feature a "Video" badge receive significantly more clicks and saves than those without. This is the digital equivalent of a "For Sale" sign with flashing lights. It signals that the seller is serious, the marketing is professional, and the property is worth a closer look. In a market where buyers are sifting through dozens of options, this small signal can be the deciding factor in which properties get a weekend tour slot. The data is clear: listings with video attract more qualified buyers. This principle is leveraged effectively in other sectors as well, as seen in case studies for AI hotel walkthroughs that achieve massive viewership.
This multi-platform dominance is why the search for "packages" is so critical. Agents aren't looking for a one-off clip; they are investing in a scalable content suite. A full drone package for real estate might include a 2-3 minute cinematic film for YouTube and open houses, a 60-second version for the MLS and Zillow, and three or four 15-30 second vertical clips optimized for Instagram Reels and TikTok. This strategic, repurposable approach maximizes the return on investment and ensures a consistent, high-quality brand presence across the entire digital ecosystem. The synergy between drone footage and AI-powered smart home tours is creating a new standard for immersive property marketing.
The specific search term "drone video packages" is a testament to the maturation of this service within the real estate industry. Early adopters were happy with a few aerial photos or a simple flyover video. Today, savvy agents and marketing-savvy sellers understand that a single type of media is insufficient to tell a complete story. They are not searching for a commodity; they are searching for a strategic partner and a comprehensive solution. The "package" implies value, variety, and a structured deliverable designed to achieve a specific business outcome—selling the property faster and for more money.
So, what does a typical high-value drone video package entail? It's rarely just the raw footage from a flight. The true value is added in the editing suite and the strategic assembly of assets. A robust package is a multi-tool, with each component serving a distinct purpose in the marketing funnel. The core offering usually includes a cinematic hero video, but it is supported by a range of other assets that provide depth and flexibility.
A professional package is designed to cover every stage of the buyer's journey, from initial discovery to final decision.
This package mentality is efficient and cost-effective. By bundling these services, providers can offer better value than if each asset were purchased à la carte. For the real estate agent, it simplifies the marketing process. Instead of coordinating with a photographer, a videographer, and a drone pilot separately, they have a single point of contact and a guaranteed cohesive visual style across all assets. This holistic approach ensures the brand story is consistent, whether a buyer sees a TikTok clip or attends a full open house. The demand for such integrated, AI-enhanced content is rising, as seen in the popularity of AI luxury villa tours that combine drone footage with intelligent editing.
"The shift from 'drone pilot' to 'drone video package' searches reflects a market that now understands the tool's full potential. It's no longer about getting a cool shot; it's about deploying a coordinated suite of marketing assets that work in concert across every digital touchpoint." – Industry analysis on marketing service trends.
Ultimately, the package is a reflection of a more sophisticated understanding of digital marketing within the real estate sector. It acknowledges that the modern sales cycle is multi-channel and that capturing a buyer requires a consistent, high-quality presence at every stage. The one-off shot is a tactic; the package is a strategy. This strategic approach to visual storytelling is what separates top-performing listings from the rest of the market, a principle that holds true across industries, from luxury real estate reels to destination wedding videos.
The most compelling argument for drone video packages lies in their unique ability to reveal what is otherwise invisible from the ground. A traditional photographer, no matter how skilled, is bound by gravity and property lines. Their perspective is inherently limited. A drone, however, liberates the camera, allowing it to capture the critical context that often defines a property's true value. This context is the "why" behind the purchase—the reasons that elevate a house from a structure to a home.
Consider a property that backs onto a greenbelt or a nature preserve. A ground-level photo might show a nice backyard with some trees at the edge. A drone video, however, can seamlessly pull back and up, revealing the vast, protected wilderness directly behind the home, emphasizing the perpetual privacy and natural beauty that comes with it. This single shot communicates a value proposition that a dozen ground photos could not. Similarly, for a home near a body of water, a drone can follow the shoreline, showing the direct access and the panoramic views that are the property's main attraction. It answers the buyer's most important question: "What is it really like to live here?"
This ability to provide macro and micro views in a single, fluid sequence is transformative. It allows the marketing to speak to different buyer motivations simultaneously. A buyer concerned with practicalities will appreciate the clear view of the roof and the property layout. A buyer driven by emotion will be captivated by the sweeping shots that sell a dream. This dual appeal is a powerful conversion tool. The technology enabling these shots is advancing rapidly, with AI drone path planning emerging as a key trend for creating these complex shots efficiently.
Furthermore, for new construction and development projects, this contextual value is exponentially higher. Drone videos can document the progress of a build over time, showcase the master plan of a new community, and illustrate the stunning views from each lot. They can sell a vision of a future community, not just a blueprint. This application is crucial for pre-sales and attracting investors, making a professional video production package an essential line item in any development's marketing budget. The effectiveness of this approach is mirrored in the tourism sector, where AI city walkthrough reels use similar contextual footage to attract visitors.
In a business driven by commissions and turnover, any marketing investment must be justified by a clear and compelling return. The appeal of drone video packages is not merely aesthetic; it is fundamentally financial. The data and case studies consistently demonstrate that properties marketed with high-quality video, and particularly aerial video, sell faster and for more money than their static-image counterparts. This tangible ROI is the ultimate engine behind the surge in search volume for these services.
The statistics are telling. According to multiple industry analyses, listings that include video can see a reduction in time on market by as much as 20-30%. In a hot market, this means selling in days instead of weeks. In a slower market, it means the difference between a property growing stale and one that generates consistent, qualified interest. The reason is simple: video, especially immersive drone video, pre-qualifies buyers more effectively. After watching a comprehensive video tour, a buyer who schedules a showing is far more likely to be serious and knowledgeable about the property, reducing the number of "tire-kicker" appointments and increasing the likelihood of a quick offer.
The impact on the final sale price is equally significant. By presenting the property in its best possible light and effectively communicating its unique value propositions—the privacy, the views, the lifestyle—drone videos help justify the asking price and can even foster competitive bidding situations. When buyers can visually and emotionally connect with a property before they even step inside, their perception of its value increases. They are not just buying a house; they are buying the dream that the video so effectively sold them.
Consider the following breakdown of the ROI components:
The cost of a professional drone video package is typically a fraction of the agent's commission or the property's value, often ranging from a few hundred to a few thousand dollars for ultra-luxury projects. When weighed against a potential price increase of several thousand dollars or the saved costs of a month on the market, the investment becomes a no-brainer. This calculus is why forward-thinking agents are making drone video a standard part of their listing presentation, not an optional add-on. The success of this model is clear from case studies across industries, where video content has demonstrably improved key metrics.
"Homes with professional photography and video sell for more because they are perceived as more valuable. It’s a simple equation of perceived value. A drone video doesn't just show a house; it elevates it." – A financial assessment of marketing spend in real estate.
This direct link between video marketing and financial return is not unique to real estate. It's a proven principle in sectors like hotel marketing and travel recommendations, where visual appeal directly translates to booking conversions. In real estate, where the stakes are the highest financial transaction of most people's lives, the ROI of a drone video package is not just tangible—it is essential for maximizing outcomes.
The final and perhaps most powerful driver behind the search trend for "drone video packages" is the sheer force of competition. In today's real estate market, failing to leverage this technology is not standing still; it is falling behind. What was once a "wow" factor reserved for multi-million dollar listings has rapidly trickled down to become an expected component of marketing for mid-range and even starter homes. The consumer's standard for digital presentation has been permanently raised by the constant exposure to high-quality video on social media, streaming services, and other property listings.
When a prospective buyer spends their evening scrolling through TikTok videos shot on professional cinema cameras and then goes to browse homes online, a poorly lit, grainy photo from a smartphone is jarring. It creates a negative first impression before the buyer has even read the first line of the description. Conversely, when they click on a listing and are greeted by a smooth, cinematic drone film, the property is immediately framed as modern, desirable, and well-cared-for. This initial perception is critical. In a side-by-side comparison of two similar properties at the same price point, the one with the professional drone video will win the click, the tour, and very likely, the offer, every single time.
This shift is a classic example of the "shifting baseline syndrome" in marketing. As more and more agents adopt drone videography, it becomes the new normal. The competing listing without it begins to look incomplete, amateurish, or as if the seller has something to hide. This creates a powerful peer-pressure effect within the industry. Agents see their competitors winning listings by promising cutting-edge marketing packages that include drone video. To compete for the best listings, they must offer the same or better. The search for "drone video packages" is, therefore, an act of competitive survival and business development.
The imperative extends beyond just winning the listing. It's about effectively competing for the attention of a limited pool of active buyers. In any given market, there are only so many qualified buyers looking at a certain time. The agent's job is to ensure their listed property captures the largest possible share of that attention. Drone video is one of the most effective tools for capturing and holding that attention. It is a direct response to a market that is more visually literate and has a shorter attention span than ever before. The integration of AI is pushing this even further, with tools for creating cinematic trailers becoming more accessible, raising the bar for everyone.
Ultimately, the search volume for "drone video packages" reflects a market that has reached a consensus. The question is no longer "Should we use a drone?" but "Who provides the best drone video package for our needs and budget?" This represents a monumental shift in the industry's approach to marketing. The drone is no longer a novel gadget; it is as essential as the sign in the yard and the lockbox on the door. It is a core component of a modern, professional real estate marketing strategy. For agents and sellers who ignore this reality, the consequences are clear: longer market times, lower final sale prices, and a gradual erosion of competitive relevance. The sky is no longer the limit; it is the new vantage point from which all successful real estate marketing must begin.
The democratization of professional-grade drone videography is perhaps the single greatest factor accelerating its adoption in real estate. Just a few years ago, producing the kind of cinematic footage that captivates buyers required a significant investment in not only a high-end drone but also the technical expertise of a skilled pilot and video editor. Today, technological advancements, particularly in artificial intelligence (AI) and automation, are breaking down these barriers, making "drone video packages" a feasible and scalable solution for agents at every level, from independent brokers to multinational franchises.
Modern consumer and prosumer drones are marvels of automated flight. Features like "ActiveTrack" allow the drone to automatically follow a subject or orbit a point of interest with buttery-smooth precision that would be difficult for a novice pilot to achieve manually. "Point of Interest" mode lets the operator select a home, and the drone will execute a perfect, hands-free circle around it. "QuickShots" are pre-programmed cinematic maneuvers—like the dramatic "Dronie" pull-back or the "Rocket" shot that flies straight up—that can be executed with a single tap. These AI-powered flight modes effectively put a professional camera operator in the software, allowing almost anyone to capture stunning, repeatable shots safely and consistently. This automation is a game-changer, reducing the learning curve and risk while ensuring a high-quality result every time.
If AI in the drone has revolutionized acquisition, then AI in the editing suite is revolutionizing post-production. This is where the concept of a scalable "package" truly comes to life. Powerful, cloud-based editing platforms now leverage AI to automate the most time-consuming aspects of video creation. These tools can:
This automation doesn't replace the creative editor; it empowers them. It handles the repetitive, technical tasks, freeing up the professional to focus on storytelling, narrative flow, and adding those unique creative touches that make a video truly exceptional. For video production companies, this means they can offer more competitive video package pricing and faster turnaround times without sacrificing quality. For the real estate agent, it means access to a level of production value that was once reserved for ultra-luxury listings, now available for a mid-range family home. The rise of AI-powered cinematic editors is a direct response to this demand for high-quality, scalable video content.
"The integration of AI in both flight and post-production is the great equalizer. It allows a solo agent to compete with the marketing budgets of large brokerages by providing access to the same calibre of visual storytelling tools." – A report on technology adoption in small business marketing.
Looking forward, the technology is only becoming more sophisticated. We are on the cusp of seeing AI that can not only edit but also direct. Imagine software that can analyze a property's floor plan and listing details to automatically generate a suggested shot list and flight path for the drone pilot. Or AI that can generate a custom musical score based on the architectural style of the home—a serene, classical piece for a traditional estate or an upbeat, modern track for a downtown loft. These advancements will further streamline the production process, making professional drone video packages even more accessible, efficient, and impactful. This trend towards intelligent automation is evident across the content creation landscape, from AI script polishing to automated B-roll generation.
As the airspace above our neighborhoods becomes busier with drones, the framework of regulations governing their use has become more complex and stringent. This regulatory environment is a critical, though often overlooked, reason why the search for professional "drone video packages" is surging. For a real estate agent, the prospect of navigating aviation law, securing permits, and assuming liability is a daunting distraction from their core business. Hiring a certified professional isn't just about getting better footage; it's about outsourcing risk and ensuring full compliance.
In the United States, the Federal Aviation Administration (FAA) mandates that any drone pilot flying for commercial purposes—which unequivocally includes marketing a property for sale—must possess a Part 107 Remote Pilot Certificate. This requires passing a comprehensive knowledge test on topics including airspace classification, weather, loading and performance, and FAA regulations. A certified pilot understands the legal restrictions, such as flying no higher than 400 feet, maintaining visual line-of-sight, and avoiding operations over groups of people or near other aircraft, including airports. They also know how to secure necessary airspace authorizations through the FAA's Low Altitude Authorization and Notification Capability (LAANC) system for flights in controlled airspace, which covers vast swathes of urban and suburban areas.
Beyond knowledge, a professional package provides a crucial liability shield. Accidents, while rare, can happen. A drone could experience a mechanical failure, lose GPS signal, or be caught in a sudden gust of wind, potentially causing property damage or personal injury. A reputable drone service provider will carry robust liability insurance specifically for commercial drone operations. This insurance protects the agent and the homeowner from potentially devastating financial consequences. An agent who decides to fly their own drone without proper insurance is personally assuming this risk, a gamble that is simply not worth the potential cost.
The professional advantage extends to safety and ethics. A certified pilot is trained in pre-flight checklists, assessing the flight environment for hazards like power lines and trees, and ensuring the equipment is in perfect working order. They also understand the ethics of privacy, avoiding shots that peer into a neighbor's yard or window, thus protecting the agent from potential complaints or legal issues. This professional diligence builds trust with all parties involved and ensures the marketing process is smooth and controversy-free. When you hire a professional for a real estate video package, you are not just hiring a camera operator; you are hiring a regulated aviation service.
"Flying a drone for business without a Part 107 certificate is like driving for Uber without a driver's license. The legal and financial risks far outweigh any perceived cost savings." – Legal advisory for small businesses using drone technology.
This regulatory landscape is why the FAA's website for commercial operators is an essential resource. For agents, the takeaway is clear: the path of least resistance and lowest risk is to partner with a qualified professional. The search for a "package" inherently filters for these legitimate, insured, and certified providers, separating them from hobbyists whose services could inadvertently lead to fines, legal action, and reputational damage. This due diligence is as important as evaluating the quality of the videographer's portfolio. The peace of mind that comes with full compliance allows the agent to focus on what they do best: selling the property, not worrying about aviation law.
The most sophisticated real estate marketing understands that people aren't just buying a structure; they are buying a future. They are purchasing the mornings they'll spend on the porch, the weekends gardening in the yard, the evenings walking to nearby restaurants, and the community where their children will grow up. A drone's most profound power is its ability to transcend the property lines and sell this holistic lifestyle and location. This macro-level perspective is what transforms a good listing into an irresistible one.
A ground-based camera is trapped within the lot. It can show the interior and the immediate backyard, but it struggles to answer the bigger questions: What is the neighborhood like? How close are the amenities? What is the actual commute view? A drone, with its ability to soar hundreds of feet into the air, can seamlessly connect the property to its environment. It can execute a shot that starts on the charming front porch, pulls backward and upward, and reveals the tree-lined street, the nearby park with a playground, and the vibrant downtown skyline just a few blocks away—all in a single, unbroken take. This shot doesn't just show a house; it shows a life.
Strategic drone packages are now built around these location-selling sequences. Here are the critical lifestyle shots that top producers demand:
This approach to marketing is perfectly aligned with the principles of AI neighborhood drone tours, which are designed to give a comprehensive view of an area. It’s also why drone footage is so effective for destination wedding films and eco-resort marketing—they all sell an experience, not just a venue. By investing in a package that includes these lifestyle sequences, the agent provides a complete picture. They pre-emptively answer the logistical questions that weigh on buyers' minds and, more importantly, they tap into the emotional drivers that ultimately seal the deal. The property becomes the key to a desired way of life, and the drone video is the brochure for that life.
While drone footage provides the grand context, the soul of a home is often in the intimate, ground-level details—the light streaming through a window, the texture of a stone fireplace, the open flow from the kitchen to the living room. The most powerful real estate videos are not purely aerial spectacles; they are sophisticated hybrids that seamlessly weave together drone and ground cinematography. This integrated approach is the hallmark of a top-tier "drone video package" and is responsible for creating the truly immersive, "you are there" experience that modern buyers crave.
The magic lies in the transition. A skilled editor can create a visual flow that feels natural and purposeful, guiding the viewer on a logical journey through the property. The video might open with a breathtaking drone reveal of the home and its stunning natural setting, establishing the scene. Then, as the drone descends towards the front door, the editor performs a match cut, transitioning seamlessly to a ground-level shot from a gimbal-stabilized camera as it crosses the threshold into the foyer. This technique effortlessly moves the viewer from the macro to the micro, from the outside world into the personal space, without a jarring break in the narrative.
A well-structured integrated video follows a classic storytelling arc:
This integrated approach requires careful planning and a single, unified creative vision. It's why the best results come from a single provider offering a comprehensive package that includes both aerial and ground videography. This ensures consistent color grading, a cohesive editing style, and a narrative that feels like one continuous experience. The production value of such a package is immense, positioning the property in a league of its own. This is the kind of content that defines a brand, as demonstrated in case studies of viral luxury real estate reels.
"The most powerful property films don't just show you a house; they take you on a journey. They use the drone as the opening chapter and the grand finale, while the ground video forms the intimate, emotional heart of the story." – A analysis of narrative structure in visual marketing.
The technical execution of this relies on using complementary gear. Ground shots are typically captured with mirrorless or cinema cameras on electronic gimbals, providing buttery-smooth motion that matches the fluidity of the drone's movement. The editor then uses techniques like match cuts (matching the motion of the drone and ground camera), sound design (using the same music bed throughout), and color science to bind the two perspectives together. For real estate agents, understanding this level of integration is key when evaluating potential video production partners. The goal is a final product where the viewer doesn't consciously notice the shift between camera platforms; they are simply absorbed in the story of the home. This holistic approach to video storytelling is becoming the standard, influencing everything from corporate storytelling to travel documentaries.
The evolution of drone video packages is not slowing; it's accelerating. The cutting edge of real estate videography is already blending physical and digital realities, creating even more immersive and interactive experiences for potential buyers. The providers who are ahead of the curve are integrating these next-generation technologies into their service offerings, ensuring their clients are not just keeping pace but setting it.
One of the most significant trends is the fusion of drone footage with Matterport-style 360-degree virtual tours. While Matterport provides an incredible, dollhouse-style interior view, it lacks context. Now, technology exists to create "Sphere" shots or cinematic 360-degree videos from a drone. Imagine starting a tour in a fully interactive 3D model of the home's interior, then seamlessly transitioning to an immersive 360-degree aerial video that lets you look in every direction from a point 200 feet above the property. This "Google Street View from the sky" experience is phenomenally powerful for conveying location and is rapidly becoming a premium add-on in advanced video packages. This trend is part of the broader move towards metaverse and virtual reality experiences in marketing.